FAQ

Do you ship globally?
Yes, we offer domestic and international, worldwide shipping.

How much does shipping cost?
You can find our detailed shipping policy here with the shipping costs included.

When will my order ship?
We ship Monday through Friday excluding corporate holidays.
We provide an estimated delivery date with all orders upon checkout and on your tracking confirmation emails. We expect that your order will be delivered within this timeframe, however, please be aware that circumstances outside of our control with the selected courier can cause delays.

How can I track my order?
We will send you a confirmation email with your tracking information as soon as your order ships.

Which courier company do you ship with?
Currently, we ship via DHL (worldwide) and GLS (to Hungary and the neighbouring countries (EU)).

Which payment methods are accepted?
We accept: credit cards Visa, Mastercard, American Express, Barion, PayPal, Wirecard, Skrill, Klarna.
Your payment information is safe with us, all transactions are secure and encrypted. We never store your credit card information.

Can I cancel my order after I placed it?
If you’ve changed your mind about your order, it is possible to cancel on the same day, before we have dispatched it. Please contact us immediately at info@lagitanillaflamenca.com with your order number.

Can I change an item in my order after I placed it?
Unfortunately, we are unable to change orders once they are finalised, however, we can still cancel it so you can place it again with the correct items. Please contact us immediately at info@lagitanillaflamenca.com, and don’t forget to include your order number.

What size should I order?
Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand.
If you have any questions regarding the sizing and fit of our items, we are happy to help! You can find the size chart on the product’s page right below the list of available sizes. Also, in the product description we list every important detail regarding each garment. Please visit our Size Guide page too.
If you are still not sure which size to choose, feel free to contact us via email at info@lagitanillaflamenca.com.

Where can I find the care instructions for your garments?
On the product’s page, we list the detailed care instructions for each garment. Also, you can find this information on the inside label of our products. Please make sure to handle each product according to the care instructions so you can enjoy your La Gitanilla Flamenca pieces for a long time.

What is your return policy?
Currently, we offer free returns to our customers from the EU.
You can request a refund on your order within fourteen (14) days of receiving it without reasoning. If you would like to request such a refund please express this to us to our email address (info@lagitanillaflamenca.com) within the fourteen (14) day window. For more information please see our Returns & Refunds Policy.
Also, we always love to hear our customers’ feedback, so if you feel like sharing some thoughts on the ordered products, we’d love that.

I’m not eligible to a free return. How can I return an item?
Once you’ve requested a return number from us, please send us the unwanted item(s) as a tracked parcel, and do let us know the tracking number. Until we have received your return in our warehouse, the items and their conditions are your responsibility. For more information see our Returns & Refunds Policy.

I’ve recently returned an item. Do you refund the delivery charges?
Delivery charges are non-refundable. Also, in case you are not eligible for a free return, we are unable to cover the costs of the return.

I really love the product I’ve received, but I need it in a smaller/bigger size. Can I exchange it?
We don’t offer an exchange service. We produce unique and limited numbers of garments. It might happen that from a model we have only one size, one piece. If you would like to request a refund please express this to us to our email address (info@lagitanillaflamenca.com) within the fourteen (14) day window. To order a new item, you just have to place a new order through our online shop.

Can I change my ordered product to a different piece?
We don’t offer an exchange service. You can return the ordered item and request a refund on your order within fourteen (14) days. If you would like to so please send your request to our email address (info@lagitanillaflamenca.com) within the fourteen (14) day window. To order a new item, you just have to place a new order through our online shop.

You’re sold out of the item I want! What can I do?
We always suggest you sign up for our mailing list – that way, you’ll be the first to hear about restocks (as well as new products!)

Are you planning to bring back [sold out item]?
We can’t make any promises, but we do know which items are fan favourites, and we use that information to decide what to bring back (and what to create new, improved versions of). If you want to be the first to hear about past items we’re bringing back, sign up for our mailing list! We promise to only email you the important stuff.

 

DON’T SEE YOUR QUESTION? EMAIL US AT INFO@LAGITANILLAFLAMENCA.COM

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